Refund policy
Return & Exchange Policy
At Abdelhady Homewear, your comfort and satisfaction are our top priorities. We understand that shopping for homewear and lingerie online can be tricky when it comes to sizing, which is why we offer a flexible, transparent, and customer-first return and exchange policy.
1. Inspect Before You Pay (Partial Delivery) We proudly offer a "Package Inspection" service. You are welcome to open your package and inspect the items while the courier is at your door. If the size or style isn't exactly what you expected, you can return the items immediately with the courier and only pay for what you keep, plus the standard shipping fee.
2. Standard Returns & Exchanges If you need to make a change after the courier leaves, you can request a return or exchange within 14 days of receiving your order, provided the following conditions are met:
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Items must be in their original, unworn, unwashed, and unaltered condition.
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All original tags and labels must be securely attached to the garments.
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Items must be returned in their original packaging.
3. Hygiene & Safety Exceptions For health and hygiene reasons, panties, pantyhose, and intimate lingerie bottoms cannot be returned or exchanged once the packaging is opened, unless there is a verified manufacturing defect. Bras, homewear sets, and sleepwear can absolutely be exchanged for a different size, provided they meet the standard conditions mentioned above.
4. How to Request an Exchange or Return To start a return or exchange, simply contact our customer service team via WhatsApp. Our team will quickly arrange for a courier to pick up the original item and deliver your replacement seamlessly to your door.
5. Shipping Fees
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If you are exchanging an item for a different size or color due to personal preference, a standard exchange shipping fee will apply.
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If you received a totally different product than what you ordered, or if the item has a manufacturing defect, Abdelhady Homewear will cover all shipping and handling costs to make it right.